Job Information
IBM Channel Ops Manager in London, United Kingdom
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
The TBM Council is seeking a Partner Program Manager for an expanding team managing our Technology Business Management (TBM) community. With over 15,000 members and scaling fast, the TBM Council is a non-profit open ecosystem underwritten by IBM. The Council staff are full-time employees of IBM who manage all aspects of the Council's operations, strategy, membership, events, certification, and standards, working in partnership with the TBMC board and community members.
Reporting to the General Manager of Growth Programs, this program manager will focus on the planning, execution, and promotion of TBM Council's sponsoring partner members and ecosystem activities. The ideal candidate brings experience and ability across a combination of project and program management, partner ecosystem program management, partner channel sales, community engagement management, and marketing communications.
Key Responsibilities:
Partner with the General Manager of Growth Programs to develop and manage a thriving partner ecosystem for the Council.
Conduct proactive engagement with partner members and prospects to strategize and implement programs and activities to maintain and expand the Council's Ecosystem of Partner Members.
Support partner member sales and contracts, streamlining processes and agreements for both sides.
Work closely with legal and finance to ensure all partner members and agreements adhere to the Council's legal policies and parameters.
Take an operational mindset to our overall partner membership and programs, tracking and reporting on metrics and programmatic milestones.
Ensure all ecosystem partners are using their entitlements, compliant with their agreements and adherent to the Council's legal policies and parameters.
Help manage partner-sourced revenue and forecast for new revenue based on prospecting efforts.
Coordinate with marketing and other Council staff members to ensure all partner entitlements, benefits, and rules are adhered to for TBM Council events, activities, communications, and promotions.
Serve as main point of contact for assigned partner members and prospects, while helping to ensure all partners have a great membership experience.
Gather feedback from partner members and make recommendations to Council leadership to continuously improve and adapt partner programs.
Help manage and develop content for email, web or social communications from partners to the Community, ensuring appropriate messaging, timing, and coordination.
Help plan, manage, and implement partner specific events and partner participation and sponsorship in TBM Council events.
Coordinate with critical partners on content development and presentations for any TBM Council event, virtual or in person.
Required Technical and Professional Expertise
5+ years relevant experience in a fast-paced environment. Background with a technology company or a technical community is necessary.
Previous program management experience.
Prior understanding and management of a channel or technology partner ecosystem is ideal.
Experience working with legal, procurement, and finance; and managing contracts and overall operations.
Proficiency with critical CRM and program management tools, such as Salesforce.
Excellent organizational, problem-solving, and project management skills.
Preferred Technical and Professional Expertise
Excellent organizational, problem-solving, and project management skills.
Strong written, presentational, and oral communications.
Customer service and community-first mindset.
Ability to work independently, exercise judgment and meet time-sensitive goals.
Experience managing financial contracts or partnering with legal is helpful.
Ideally, an understanding of the TBM model and discipline and experience working with both leaders and practitioners of TBM. Knowledge of FinOps, SAFe and other related disciplines is an advantage.
Experience working with an open source or other industry community and ability to build engagement and scale with a community.
Strong analytical and data-driven mindset.
Team player able to work with virtual and global cross-functional teams.
About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
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Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
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About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
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